Products can be returned for any reason with 30 days of delivery.
Go to Contact Us on the My Orders page, choose your model and choose Returns & Replacements. You can add more details in the text box if required. Click Submit to send your message to Roborock support. The Roborock customer service team will contact you within 24 hours to discuss any problems you are experiencing. They may also provide troubleshooting solutions and request additional information before proceeding to arrange a product return.
Refunds will be provided 2-3 days after receiving a returned product. If you have any questions or need additional support, go to Contact Us on the My Orders page, choose your model and choose Returns & Replacements. You can add more details in the text box if required. Click Submit to send your message to Roborock support.
Yes, all accessories and the original packaging are required for any returns and refunds. A penalty may be imposed if any accessories are missing.
All Roborock products have a one-year warranty. For more detailed information, please see the Warranty page.