Returns and Replacements

1. How long is the return/replacement window for any products I have bought?

Products can be returned for any reason with 30 days of delivery. 

1. What is the process for returning my product and getting a replacement?

Go to Contact Us on the My Orders page, choose your model and choose Returns & Replacements. You can add more details in the text box if required. Click Submit to send your message to Roborock support. The Roborock customer service team will contact you within 24 hours to discuss any problems you are experiencing. They may also provide troubleshooting solutions and request additional information before proceeding to arrange a product return.

1. How long until I receive my refund?

Refunds will be provided 2-3 days after receiving a returned product. If you have any questions or need additional support, go to Contact Us on the My Orders page, choose your model and choose Returns & Replacements. You can add more details in the text box if required. Click Submit to send your message to Roborock support.

1. Do I need to keep any of the boxes for returns & refunds?

Yes, all accessories and the original packaging are required for any returns and refunds. A penalty may be imposed if any accessories are missing.

1. How long is the Roborock warranty?

All Roborock products have a one-year warranty. For more detailed information, please see the Warranty page.